Frequently Asked Questions
Everything you need to know about your Norwood shopping experience.
What is Norwood's shipping policy?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $7.95 applies. Most orders are processed within 1-2 business days and arrive within 5-7 days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Simply visit our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
What payment methods do you accept?
Norwood accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
Are your materials sustainably sourced?
Yes, Norwood is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current collection, and we audit our manufacturing partners annually.
Can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's journey in real-time.